We aim to deliver in 7–10 clear working days. If any part of your order will take longer, we will telephone or email you and you can cancel the item if you wish. In the extremely unlikely event of an order taking longer than 30 days to deliver, a full refund will be offered if you choose to cancel your order. The time-of-day for deliveries cannot be guaranteed.
2. Delivery charges
Delivery is £4.95 within the UK for all orders, otherwise our delivery charge is £10.00 to UK Postcodes, regardless of the size of the order. For information on delivery charges outside mainland UK, Please see store for European charges.
Before returning any items call our customer service team on 01494 883 227 to discuss return and reimbursement.
If you have received damaged or faulty goods then we will either replace them or credit the card you used to pay for the goods.
If you have the wrong size or colour then we will send out the correct product or offer you a full refund. All goods must be returned within 30 days of receiving the order. Goods must be returned unused and in an ‘as new’ condition with labels.
If you simply don’t like what you bought then once you’ve returned it we will credit your card. All goods must be returned within 30 days of receiving the order. Goods must be returned unused and in an ‘as new’ condition with labels. This does not affect your statutory rights.
Prices are as quoted on the website at the time you place your order, exclusive of delivery. Delivery is £4.95 unless the express service is requested which will be quoted at time of purchase. Items ordered outside the UK will be quoted at time of purchase.
5. No Hidden Charges
The prices displayed on the site include VAT. We do not include delivery charges within the price for individual items, as delivery fees are calculated on your order as a whole. Any delivery fees are added and clearly stated at the checkout.
5.1 Large Bookings and Lettings
All prices stated online and documents linked to the website are EXCLUDING VAT.
6. Payment Options
We accept orders via this web site, and also by phone on 01494 883 227 (9.00am–5.30pm UK time, Mon–Sat).
7. Lesson Cancellations
Please allow 48 hours notice for cancelling a lesson otherwise you will be charged.
All orders for products are subject to availability.
9. Data protection
We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
If you do not want us to pass your information to any third parties or you wish to stop receiving any information about us and our services, email your request to firstname.lastname@example.org
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
10. Product descriptions
Due to the limitations of photography and broadcasting, colours of goods you receive may differ slightly to those displayed on your monitor. E.J.Churchill Group Ltd cannot be held responsible for any variations in product specifications enforced without notice by our suppliers. If you are in any way dissatisfied with an item, you may of course return it. Please contact us on 01494 883 227.
This site is © E.J.Churchill Group Ltd, Greenway House, Sugarswell, Business Park, Shenington, Banbury, Oxon, United Kingdom. Registered number 2421354. All brand names, product names and titles used in this site are trademarks or trade names of their respective holders. No permission is given in respect of use of any of the above and such use may constitute an infringement of the holders’ rights.
12. Enquiries and complaints
If you contact us with an enquiry or complaint, it is our policy to reply to you within four working days of the initial call or email.
13. Registered office
E.J.Churchill Group Ltd
Sugarswell Business Park
Registered number 2421354.